Confirm time with the local provider in advance of your experience.

9/19/2022 – 8/25/2024

This activity ends back at the meeting point.

• Confirmation will be received at time of booking, unless booked within 18 hours of travel. In this case confirmation will be received as soon as possible, subject to availability.
• Not wheelchair accessible.
• Near public transportation.
• No heart problems or other serious medical conditions.
• What to bring : Passport or ID card for children.
• Not allowed : Pets, Baby strollers, Luggage or large bags.
• Even with direct access, you may have to wait in lines for security and for the elevators. In high season, total wait to access the 2nd floor can be up to 25 minutes.
• Summit ticket holders will have to wait in line on the 2nd floor to access the summit’s elevators.
• In high season, this wait can be up to an additional 20 minutes.
• Not suitable for : People with mobility impairments, Wheelchair users Most travelers can participate This tour/activity will have a maximum of 15 travelers.

There are different cancellation policies, depending on the specific tour or activity you choose. Please be sure to verify which one is applicable to your chosen experience prior to confirming your booking.

This information can be found on every experience we offer under the Cancellation Policy section.   If you have an existing booking, you can verify the applicable cancellation policy by checking the Cancellation Policy section of your ticket. You can cancel your booking by following the instructions found here.

Free Cancellation

• For a full refund, you must cancel at least 24 hours* before the experience’s start time.
• If you cancel less than 24 hours* before the experience’s start time, the amount you paid will not be refunded.
• Any changes made less than 24 hours* before the experience’s start time will not be accepted.

Non-refundable

These experiences are non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount paid will not be refunded.

Moderate 

• For a full refund, you must cancel at least 4 full days* before the experience’s start time.
• If you cancel less than 3 full days* before the experience’s start time, the amount you paid will not be refunded.
• Any changes made less than 3 full days* before the experience’s start time will not be accepted.

Strict

• For a full refund, you must cancel at least 7 full days* before the experience’s start time.
• Any changes made less than 3 full days* before the experience’s start time will not be accepted.
• For a 50% refund, you must cancel 3-6 full days* before the experience’s start time.
• If you cancel less than 2 full days* before the experience’s start time, the amount you paid will not be refunded.

Custom

The specific terms and conditions for an experience with a custom cancellation policy can be found on the experience page within the Cancellation Policy section.

*Cut-off times are based on the experience’s local time.