Frequently Asked Questions

How do I find activities or tours on your platform?

Simply use our search bar to input your destination, dates, or the type of activity you’re looking for. You can also filter results by price, duration, and traveler ratings.

How far in advance should I book an activity?

We recommend booking as early as possible to secure your spot, especially for popular activities and during peak seasons.

How do I know what’s included in an activity?

Each activity page provides a detailed breakdown of what’s included, such as meals, guides, or transportation. Check the “Includes” section for specifics.

Are your activities suitable for children or people with limited mobility?

Activities vary in accessibility. Check the “Know Before You Go” section, or contact us for guidance.

How can I find reviews for an activity?

Reviews are available on each activity page, written by travelers who have previously booked the experience.

Will I receive a confirmation after booking?

Yes, you will receive an email confirmation voucher immediately after your booking is completed. If you don’t receive it, check your spam/junk folder or contact us.

How do I access my original E tickets ?

Original E- Tickets will be sent to your registered email usually the day before of your travel date. If you don’t receive it, please contact us.

Where is the meeting point for my activity?

Meeting points will be clearly mentioned with the e tickets.

What should I do if I can’t find the meeting point?

Please Contact our support team for assistance.

What is your cancellation policy?

Cancellation policies vary by activity. Check the “Cancellation Policy” section on the activity page before booking.

How do I cancel a booking?

Please Contact our support team for cancel any booking,

Will I get a refund if I cancel?

Refunds depend on the activity’s cancellation policy. Some may offer full refunds if canceled within a specific time frame, while others may be non-refundable.

What payment methods do you accept?

We accept major credit cards, debit cards, and some digital wallets. Payment options are displayed during checkout.

Is my payment information secure?

Yes, we use encrypted payment systems to ensure your data is secure.

How long do refunds take?

Refunds typically take 5-10 business days, depending on your payment method and bank policies.

What’s the difference between a voucher and a ticket?

A voucher is proof of purchase.

Does my activity include hotel pickup?

Some activities include hotel pickup. Check the “Meeting Point” section on the activity page or your booking confirmation for details.

What information do you collect during booking?

We collect basic personal information, such as your name, contact details, and payment information, to process your booking.

How is my personal data used?

Your data is used solely to manage your bookings, process payments, and enhance your user experience. We never sell your information to third parties.

How can I request deletion of my personal data?

Contact our support team to request data deletion. We’ll handle your request in accordance with applicable data protection laws.