Do you have some Questions?
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Plan, search and book
To help you plan and make the most of your next trip, we are pleased to provide you with some general destination tips and recommendations such as:
- Must-sees
- Top things to do
- How many days you will need
- Best time to visit
For selected cities, you can also find a curated 48-hour itinerary featuring the most iconic experiences. Please note that the availability of these itineraries may depend on the language in which you’re viewing our website. You can access this information by searching for a city in the search bar on our website.
You can book your activity online and receive your voucher via email. Here’s how:
- Find an activity, select the Book Now Option.
- Pick a Date
- Choose an option and starting time (if applicable).
- Select the number and type of participants. Click “Add to cart“
- Review your order. Click “Checkout“
- Enter your details and select a payment method. Click “Continue“
For some of our activities, specific age groups might be free of charge without needing a ticket.If this is the case for the activity you’re interested in, you’ll see more information as you’re selecting the number of participants and/or in the “Tour Highlights” section on the activity page.
Unfortunately, it is not possible to customize an activity. We can only offer an activity as it is described on our website.
If you have specific needs, please Email us for more information on how to search for activities meeting your requirements.
Activity information
To see what’s included in an activity, go to the “Includes” section on the activity page. Inclusions are preceded by a green checkmark, exclusions (what is not included) by a red cross. Common inclusions/exclusions are: food and drinks, entry tickets, guide, transportation, etc. Please note that some inclusions might depend on the option booked.
To find out more about the activity’s itinerary (e.g. what stops are included), please check the “Overview” of the activity.
If you cannot find the information you need on our website and have already booked the activity, please contact Us. You can find our contact details on the bottom of this page. If you haven’t booked the activity yet, also please contact us .
You can see an activity’s duration in the “Top of the page” from the activity page. It indicates how long an activity lasts.
You can find the description of the itinerary and the stops along the route in the “Overview” section on the activity page. If you’re on our website, click “See more” to view the full text.
Please note that it is unfortunately not possible to customize an itinerary.
To see an activity’s requirements and restrictions, please check Tour Plan sections on the activity page, there you will get a section for Additional Info .
If you cannot find the information you need on our website and have already booked the activity, please contact Us. You can find our contact details on the bottom of this page. If you haven’t booked the activity yet, also please contact us .
To see whether food and/or drinks are included in your activity, please check the “Includes/Excludes” section on the activity page. Please note that additional information may also be found in the “Additional Info” section. For some activities, lunch or dinner are optional and can be selected either as an option before adding the activity to the cart or as an add-on at checkout.
To see whether you can take your pet (e.g. dog) on the activity, please check the “Included/Excluded” and/or “Additional Info” sections on the activity page.
Booking confirmation, voucher and tickets
You’ll receive a confirmation email once your booking has been confirmed. After that you will get your activity tickets as PDF the before of your tour.
Most of the activity providers accept both mobile and printed vouchers.
All of our activities provide instant confirmation, and we’ll send your confirmation automatically from our Email right after purchase. Please make sure to check your spam folder, as sometimes our email can end up there.
Booking management
To add participants, you need to make a new booking for the additional number of people. We’re unable to add participants to an existing booking for you, as your payment details are fully encrypted during the booking process for security reasons.
If you want to remove participants from your booking, please send us an email or call us directly, you can find our contact details from the bottom of our website, and we’ll help with amending your booking. However, please bear in mind your activity’s cancellation policy. Some bookings have a strict cancellation policy.
For certain bookings, We will need information from you prior to your arrival. This can include dietary needs, age, or a hotel address.
Please contact with us directly if you need to update participant information. You’ll find our contact details on the bottom of our website.
Once your booking is confirmed, you can contact us directly via phone or email. Our contact details are on the bottom of our website.
Reviews are a great way to give feedback to Us and help other travelers choose unforgettable experiences
Meeting point and pickup
You can find the meeting point information on the activity’s page under the “Meeting point” section.
You can indicate your pickup address when booking an activity.
You may also provide this information after completing the booking process. we will send you a reminder email regarding your pickup address.
To see an activity’s pickup information before booking, go to the “Additional Info or Including/Excluding ” section on the activity page. If the activity provider offers a pickup service, you’ll see a “Pickup included” icon and the pickup area. If this icon is missing, the activity has a meeting point (details of which can be found at the bottom of the activity page) and pickup from individual locations is not offered.
If you have already booked the activity, please contact us directly. our contact details are on the bottom of our website.
NOTE: You have to change or modify your pickup address 48 hours before from your tour starts.
On the day of the activity
First check the meeting point information on your voucher.
On the activity page click “Meeting Point” section then tap “Get directions” Google Maps will open with directions to your meeting point.
If you still can’t find the meeting point, please call us. You can find our phone number on the bottom of the activity page or on the bottom of our website.
If you are running late to the meeting point or pick up location, please call the us. You can find our phone number on the bottom of our website.
Firstly if this is a audio guided tour you will not get any physical guide all you have to do directly go to the entrance point of the Activity place.
If the Driver didn’t show, please call us directly. You can find our phone number on the bottom of our website.
Cancellation
To cancel your booking within the cancellation policy, please contact us directly, you can find our contact information on the bottom of our website.
If you cancel a booking, we’ll confirm your cancellation via email. Please check your spam folder if you don’t receive instant confirmation.
Most of our activities have strict cancellation policy , you cannot cancel a activity after a confirmation of your booking , if its a serious issue you have to let us know with proper proof we can cancel it and will give you a full refund.
In the unlikely event we need to cancel your booking, We’ll do our best to offer you an alternative date or timeslot. If no alternative is available or acceptable to you, we will of course fully refund your booking.
If you’ve received an email from us confirming the cancellation, your refund will be automatically processed via the same payment method you used to book the activity. You should see it in your account within 3-5 business days.
Payment and refunds
As we are an online booking platform, the entire booking and payment process must be completed either on our website or app. You can choose from several different payment methods:
- Credit or debit card (VISA, mastercard, maestro, American Express, JCB, Discover, and Bancontact)
- PayPal
If you cancel your booking within the cancellation policy, your refund will be automatically processed via the same payment method you used to book the activity. You should see it in your account within 3-5 business days.
The time it takes for your refund to be processed depends on the payment method and currency used.
About Tours Travel Finder
Tours Travel Finder is an online marketplace for booking tours, attractions, excursions, and countless other things to do on your next vacation or weekend adventure.
You can book your activity online, using our website. You’ll receive your voucher via email.
We offer a variety of unforgettable travel experiences. You can choose from entry tickets, transfers, city cards, guided tours, hop-on hop-off tours, water activities, day trips, and multi-day trips in thousands of destinations around the world.
We do not offer travel packages, flights or visa support. Accommodation may only be provided as part of multi-day activities.
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